Northpoint Family Medicine And Walk-In

This Doctor's office is the BEST i have ever been to! Front end staff is friendly, professional, and compassionate. I have never been rushed out of there or not helped. 10|10 from me. Keep up the great work!

Lisha Sethi is a good doctor, it is so hard finding good doctors. She is truly caring and listens. She is knowledgable and supportive. THANK YOU. So far I have had good experiences at the clinic.

9 doctors, about 4-5 phone lines I think and 3 staff at front desk. Heavily understaffed but hopefully not underpaid! Attn to Manager/Owner: Your phones are joke, an absolute nightmare; specially during these tough times for everyone, but don't tell me that you don't make enough revenue to overhaul the system and provide the betterment for your staff and for yourself, including with getting more help! Unsure if they have changed the system to which they promised me..about 2 years ago, if I recall!! Also, if they can edit ''New doctor taking new patients and Covid Alert'' on their website, they cant edit or change this line: ''We are not currently making appointments via email!'' Email is the only way I have been communicating with the amazing staff since past few months and they are rapidly better than functioning phones at any other place! Says everything about the management/owner's intention of providing excellent customer service. This clinic is always busy with their phones. Always! TRUST ME, when I tell you that you don't want me to upload my screenshots of hold times. No wonder the staff is getting flak about everything. Ironically, the saving grace of the clinic is staff too as they are the ones who answer for everything and handle the flow.

My family doctor is great. She's always been professional and helpful. However, this morning when I called to make an appointment I was asked to provide a call back number. I told them to use the number they had on file. The receptionist went ahead and repeated a phone number that was not mine( it was my mother's #). Seeing as I never provided my mother's phone number as my primary phone number or at all, I was very confused as to why they decided to change the number on my file without consulting me. I am a fully grown adult. I book my own appointments. Completely unprofessional and disappointing. My privacy is not being taken seriously here.